Account Deactivation Notice (Important)

Pursuant to the ETZ Terms of Use, we will discontinue providing services to your account.

You will receive a notification email at your registered email address. The email will specify the effective date of account deactivation. You must withdraw all assets from your account before that date.

After the deactivation date, the account will no longer be accessible or usable (including login).

Do not make any further deposits to this account. Any deposits made after deactivation may not be credited and may not be traceable or recoverable.

Quick Guide

How do I withdraw crypto assets?

Please refer to the “Withdraw from ETZ” procedure. Before initiating a withdrawal, confirm that the receiving platform supports the selected network and that the contract/address format is correct.

When withdrawing, enter an on-chain address. Do not transfer funds to others via ETZ Pay, otherwise the funds may not be credited.

Unable to withdraw fiat?

If fiat withdrawals are restricted, please contact ETZ Customer Support for assistance.

What features are available after deactivation?

Except for crypto withdrawals, all other products/services will be disabled, including deposits and trading.

To avoid funds being locked, please complete withdrawals as soon as possible (see “Withdraw from ETZ”).

Frequently Asked Questions (FAQ)

Why was my account deactivated?

All accounts must comply with the ETZ Terms of Use. If a violation is identified, we may terminate services and deactivate the account. Due to regulatory restrictions, we may not be able to disclose the specific reason.

If you have questions, please contact Customer Support. We will escalate your request to the relevant team for review.

What if I can’t complete withdrawals in time?

Please withdraw and clear your balance before deactivation. If you encounter operational issues, contact Customer Support for help.

What if someone continues depositing to my deactivated account?

Do not accept or arrange any deposits. Deposits made after deactivation will not be credited and may not be recoverable. If this has already occurred, please contact Customer Support and explain the situation.

Can I request deletion of my personal information?

You may request account deletion. However, due to legal requirements (e.g., AML/CTF) and potential disputes/claims, ETZ must retain certain data for the legally required retention period. After the retention period expires, we will permanently delete the retained data.

Can I still receive airdrops?

No. After deactivation, airdrops cannot be received.

Can I register a new account?

No. Each user is limited to one verified account. After service termination, you will not be able to create and pass verification for a new account.

Can I delete my account?

You may request deletion. However, subject to legal and compliance requirements, certain data must be retained for the statutory period and will be fully deleted once that period expires. To proceed with the deletion process, please contact Customer Support.

How can I export my transaction history/statements?

You must download them after logging into your account. If you are unable to log in, please contact Customer Support to assist with exporting.

Why Did I Receive an Account Deactivation Notice?