What is Risk Control and Why is it Triggered?

To safeguard user assets, ETZ implements risk control measures on accounts. When our system detects anomalous activity or suspicious logins, an account may be temporarily locked or restricted to prevent potential asset loss, pending completion of verification.

Common Scenarios That May Trigger Risk Control

Access from restricted regions: Logging in or operating from countries/regions where ETZ does not support trading.
Multiple accounts using the same device: Frequently logging into multiple accounts from the same device/browser within a short timeframe.
Geographic/identity inconsistency: Significant discrepancy between the country/region provided during KYC and your regular activity location.
Promotion abuse: Batch registration or abnormal referral activities for campaign participation.
Judicial investigation: Accounts involved in compliance violations temporarily frozen at the request of regulators or law enforcement agencies.
Unusual fund activity: High-frequency, large-volume transactions or substantial cryptocurrency withdrawals/fiat withdrawals within short time periods.
Suspicious devices/IPs: Operations from risky devices or anomalous IP addresses indicating potential compromise.
Other risk signals: Activities triggering system rules or abnormal scoring in our intelligent risk control models.

Being flagged by risk control doesn't imply wrongdoing - it's primarily to protect your assets first. Normal access can be restored by completing the verification process as guided. Contact ETZ Customer Support if you require assistance.

How to Resolve Incorrect Risk Control Triggers

Self-Service Resolution Recommended

Follow the self-service unblocking process outlined in the SMS/email notification you received, or as provided by customer support/risk control.
After document submission, the platform typically completes review within 3-7 business days.
Simultaneously enhance your security: Immediately update your login password, and verify/update your email, phone number, and Google Authenticator (2FA) to ensure only you maintain access.

Require Manual Assistance?

Contact ETZ Customer Support for further assistance.
Important: Account restoration requires sufficient proof of ownership. Inability to provide required documents, or submission of non-compliant/mismatched materials will prevent expedited processing.

Critical Anti-Fraud Advisory (Must Read)

Recent incidents involve scams using calls/SMS/emails impersonating ETZ. If you doubt any notification:
- First verify email/website authenticity through ETZ's official verification channels;
- Alternatively, seek confirmation via ETZ's online customer support system.
For any fund-related issues, contact official customer support immediately.
To understand common scam tactics and prevention methods, please review Common Fraud Schemes.

My account has been frozen due to "risk control." What should I do?