Resolving Account Restrictions (Risk Control)

Overview and Common Triggers ETZ implements risk control measures to ensure the security of user assets. IIn the event of unusual activity account functionality may be temporarily suspended or restricted. This is a precautionary measure to prevent unauthorized access until verification is completed.

Typical Scenarios Triggering Risk Control

Access from Restricted Jurisdictions: Logging in or operating from countries/regions where ETZ services are not supported.
Multi-Account Usage: Rapid logins or managing multiple accounts.
Geographic Discrepancies: Significant discrepancy between your current location and the country registered during KYC.
Bonus or Promotion Abuse: Mass registration or unusual referral activities aimed at exploiting bonuses.
Legal & Regulatory Compliance: Account suspension due to suspected violations or mandates from law enforcement.
Unusual Financial Activity: High-frequency, large-value transactions, or substantial deposits/withdrawals made within a short timeframe.
Suspicious Device/IP: Access from high-risk devices or IPs showing signs of unauthorized access.
Other Risk Indicators: Triggers activated by internal system rules or algorithmic risk assessments.

Note: These measures are precautionary and intended to protect your assets; and do not necessarily imply malicious intent on your part. For assistance, please contact ETZ Customer Support.

Procedures for Lifting Restrictions

1. Self-Service Reactivation (Recommended) To restore access quickly, please follow these steps:

Follow Instructions: Complete the verification process via the link sent to your SMS or Email.
Wait for Review: Reviews are typically completed within 3–7 business days after submission.
Secure Account: Upon reactivation, immediately change your login password and verify your 2FA settings (Email, SMS, Google Auth).

2. Manual Review Request

Contact Support: If self-service fails, contact ETZ Customer Support .
Provide Proof: You must provide proof of ownership (e.g., Government ID, video verification, or transaction records).

Warning: Failure to provide valid or matching documentation will result in delays or rejection of your request.

Critical Anti-Fraud Warning We have detected recent scam attempts (calls, SMS, or emails) impersonating ETZ. If you are unsure about the authenticity of any message:

Verify: Check the email address or website URL using the ETZ Official Verification Channel.
Confirm: Contact ETZ Customer Support for confirmation.
Security of Funds: For any issues involving funds, contact Support immediately. Never share your Private Keys, passwords, or 2FA codes with anyone.
Fraud Prevention: To learn about common scams and how to protect yourself, refer to: "Common Scams."

My account has been frozen due to "risk control." What should I do?