Verified Merchant Rules

1.1 Maximum Pending Orders per Ad

Buy Ads: The ad is automatically hidden when the number of pending orders reaches 15. The ad will reappear when the number drops to 8. Ad ranking remains unaffected during the hidden period.
Sell Ads: The ad is automatically hidden when the number of pending orders reaches 50. Visibility resumes when the number drops to 40. Ad ranking is preserved during this period.

1.2 Insufficient Available Balance If your ad's remaining balance falls below the minimum trading amount, the ad is automatically hidden. The ad will reappear after you add sufficient funds; however, the original ad ranking will be reset/recalculated.

1.3 Ad Status Set to 'Hidden' If a newly published ad is set to 'Hidden' status, it is accessible only via a direct link (e.g., sharing the ad link). You must change the display status to 'Public' in the Merchant Panel for it to be listed in the marketplace.

1.4 Account Status Set to 'Resting' (Offline)

Account status set to 'Resting' (Offline) in the Merchant Panel temporarily hides all active ads.

New ads posted during the 'Resting' period adhere to standard ranking rules.
However, hidden ads do not contribute to ranking calculations while they are hidden.

1.5 Excessive Order Disputes If your number of disputed orders exceeds the limit, all ads are temporarily hidden. During this time, access to C2C functionality (such as posting new ads or placing orders) is suspended. Ads automatically resume display and retain their original ranking only after you resolve the required number of disputes.

1.6 Other Policy Violations or Exceptions If your situation does not fall under the scenarios above, your ad may be closed due to a violation of platform rules. Please refer to ETZ Customer Support for assistance.

General User Rules

2.1 Limit on Pending Orders per Ad

Buy Ads: The ad is automatically hidden when pending orders reach 4. Visibility resumes when the number drops to 3.
Sell Ads: The ad is automatically hidden when pending orders reach 4. Visibility resumes when the number drops to 2.
Note: Ad ranking remains unaffected during the hidden period for both cases.

2.2 Insufficient Available Balance The rules match those for Verified Merchants (See Rule 1.2).

2.3 Excessive Number of Disputed Orders The rules match those for Verified Merchants (See Rule 1.5).

2.4 Other Abnormal Situations The rules match those for Verified Merchants (See Rule 1.6).

Why is My ETZ C2C Ad Hidden?

Why is My ETZ C2C Ad Hidden?