To maintain a secure trading environment, ETZ reserves the right to deduct from an Advertiser's Security Deposit ("Security Deposit") based on the results of Identity Verification (KYC) and Anti-Money Laundering (AML) reviews.

I. Grounds for Deduction of Security Deposit

ETZ may deduct in whole or in part of the Advertiser's Security Deposit in the following situations:

Transaction Disputes: The Advertiser is found liable in a transaction dispute and fails to fulfill their obligations or cooperate within a reasonable period, resulting in losses to other users.
Illegal Activity: The Advertiser uses the Platform for money laundering, unauthorized foreign exchange activities, market manipulation, disrupting market integrity, or other criminal acts.
Unauthorized Recruitment & Brand Abuse: The Advertiser uses the ETZ brand to recruit agents, charge brokerage or agency fees, disseminate false information, or conduct misleading promotions that damage ETZ's reputation or interests.
Non-beneficiary bank cards / third-party accounts: The Advertiser provides third-party bank cards or payment accounts to others for fraud or money laundering, causing damage to ETZ, users, or third parties.
Failure to Respond to Appeals: The Advertiser is liable for a disputed "Non-Standard Order" but remains unreachable for a reasonable period.
General Violations: Any other violation of Platform rules or agreements.
Failure to Replenish: The Advertiser's actions result in the freezing of receiving or payment accounts, and they fail to replenish the Security Deposit within the required timeframe.
Platform Discretion: Other situations where a deduction is deemed necessary by ETZ due to Advertiser misconduct.

II. Calculation of Deduction

ETZ determines the final deduction amount based on actual losses and risk assessment results. In the event of any of the following material breaches, ETZ reserves the right to automatically deduct the Security Deposit in full:

Criminal Involvement: Evidence confirms the Advertiser directly participated in or assisted with fraud, money laundering, or other criminal activities.
Cross-Platform Crime: The Advertiser is implicated in fraud or money laundering incidents involving cross-platform transactions.
Illicit Asset Transfer: The Advertiser transfers illicit assets (e.g., stolen funds) to the Platform.
False Documentation: An Advertiser's payment causes a user's account to be frozen, and the Advertiser submits false verification documents during the review.
Refusal to Cooperate: Where funds transmitted by the Advertiser result in the freezing of a user's account, and the Advertiser refuses to cooperate with the resolution process.
Unreported Freezes: The Advertiser's accounts are frozen repeatedly without being reported to ETZ as required, or these freezes cause significant losses to other users.

III. Release of Security Deposit

Upon receipt of a valid refund request, if the Advertiser meets the required standards, the ETZ C2C Team will process the refund within 14 to 15 business days (subject to regional KYC requirements). Refund processing is subject to the review of all required documents and must comply with relevant Platform policies.

Supplementary Clauses: Advertiser Security Deposit Policy

Supplementary Clauses: Advertiser Security Deposit Policy