What is C2C Trading? Customer-to-Customer (C2C) trading is a model that allows buyers and sellers to exchange digital currencies and fiat currencies directly, facilitated by an online platform and escrow services.
Eligibility Requirements Users must bind a valid mobile number and complete Identity Verification before they can use ETZ C2C trading functions.
What are Makers and Takers?

Maker: A user who posts advertisements on the platform to buy or sell digital currencies.
Taker: A user who trades digital currencies by responding to existing advertisements.

What is an Advertisement? ETZ users can post public offers to buy or sell digital currencies with other users. This public offer is referred to as an advertisement.
How to Post an Advertisement? Qualified users may select [Post a new ad], then configure the trading type, amount, price, and conditions. Once the details are confirmed, select [Publish] to post the ad.
How to Become a C2C Merchant? Users interested in becoming verified merchants may submit their application via the C2C Merchant Application page.
What does "In Order" mean? Once an agreement is reached between parties, a trade order protected by the platform's escrow is generated. The seller’s assets show as "In Order" and are (locked) until both parties confirm that the payment is completed.
What does "Release Crypto" mean? After the buyer completes the payment and the seller confirms receipt of funds, the seller must release the agreed-upon amount of digital currency to the buyer.
How does Order Matching work? The system automatically matches buyers and sellers based on the best price, compatible payment methods, and trading amounts.
Why do I need to add a Payment Method? Adding a payment method enables the system to match you with a counterparty who supports the same payment channel, which improves transaction efficiency.
How to Trade Purchased Assets? To trade on the exchange (Spot Market), you must first transfer the assets purchased via C2C from your Funding Account to your Spot Account. Navigation: Log in > [Wallets] > [Funding] > Select digital currency > Enter transfer amount.
What are Fixed-Price Advertisements? The price of these advertisements is fixed and does not fluctuate with market conditions.
What are Floating-Price Advertisements? The price of the advertisement fluctuates with the market and is refreshed every minute.
Why does the Order Price Expire? Since floating-price ads change constantly, if you do not proceed with the order within the time limit, you must refresh the page to get the latest price.
What is Floating Price Adjustment? Advertisers can set a specific premium or discount percentage based on the market price to determine their buying or selling price.
What is the difference between Express and C2C zones?

[Express]: The system automatically matches a counterparty for you.
[C2C]: Enables users to manually select a buyer or seller to trade with.

What are the "T+1" & "T+2" Withdrawal Limits? These limits protect user assets by establishing a 24 to 48-hour temporary security hold on withdrawals. This mechanism effectively safeguards against the loss of funds caused by money laundering activities and mitigates the risk of bank account freezes.
What is an Appeal? When a dispute arises between the buyer and the seller, either party can submit an appeal to request assistance from Customer Support. The assets involved will be locked during the investigation process.
How to Cancel an Appeal? If both parties reach an agreement, the user who submitted the appeal can cancel it before Customer Support intervenes. The order will return to the payment confirmation stage, and the seller must complete the release of crypto.

Glossary of C2C Trading Terms

Glossary of C2C Trading Terms