Customer Support Video Verification Recording and Submission Guide To ensure smooth processing of your request, please record and submit a verification video according to the following requirements. The video must be continuous, unedited, and watermark-free, in a single file. Accepted formats: .mp4, .mov, or .rmvb.

I. Core Video Content Requirements

Identity Verification: At the beginning or end of the video, clearly show your face along with an official ID containing your personal information (recommended at the start of the video).
Device and Screen: Position the camera to clearly capture both your face and the device screen you are operating.
Continuous Process: The entire operation must be recorded in a single, uninterrupted video.

II. Steps to Record the Video

Follow this sequence when recording:

Log in to the External Account: Demonstrate the entire process of logging into the specific third-party platform or wallet account you used to deposit funds to ETZ (protect sensitive information like passwords; there is no need to show them), proving you are the legitimate holder of that account.
Show the Transaction Record:
1. Navigate to the "Transaction History" or "Funds Record" page within that account.
2. Locate and clearly display the specific transaction record showing the funds transferred to your ETZ account. The video must clearly show all the following details: Date, Asset Type, Amount, Deposit Address, and Transaction Hash/ID.
3. For Cryptocurrency Deposits: You must click on the Transaction ID (TxID) to open it in a blockchain explorer. Ensure the video clearly shows the details page of this transaction on the blockchain explorer.
(Optional Review) You may briefly show your face again to confirm identity verification completeness.

III. Important Notes

Mandatory: Videos that do not clearly show your ID will not pass review.
Proof Requirement: Screenshots of deposit confirmation emails are not accepted. You must show the withdrawal/transfer record on the third-party platform (the source of funds), which must match your ETZ deposit record.
Video Integrity: All content must be recorded in a single video file. Do not submit multiple clips.
Prohibited Actions: Videos must not be edited, clipped, or have watermarks added.

Once submitted, the ETZ team will review your video and notify you of the results through appropriate channels.

How to Record and Submit a “Relevant Deposit Record” Video