To better protect your ETZ account and digital assets security, please carefully read the following security recommendations.

Password and Two-Factor Authentication

Create a complex password containing letters, numbers, and special characters. Do not reuse the same password across different websites. Keep your account password strictly confidential and do not disclose it to anyone.
Must be enabledTwo-Factor Authentication (2FA)To obtain higher-level security protection. You can also choose to enablePasskeyOr identity authenticator app as an alternative to SMS verification, thereby further strengthening the account protection level.
Remember never to disclose your two-factor authentication code to anyone. Be especially vigilant against imposters contacting you by phone or requesting screenshots of your verification code, screen sharing, or access to your device.

Security Configuration

Strengthen the security protection of your personal email. Please set up security measures of the same level for your bound email account, as email is a key way to access your ETZ account. To further improve your account security level, it is recommended to set up a dedicated independent email for your ETZ account to isolate phishing attacks sent to other personal emails.
Turn onAnti-phishing codeFunction that allows emails sent by ETZ to include an identification code set exclusively by you.
ActivateWithdrawal Address WhitelistFunction to ensure that funds can only be withdrawn to verified addresses within the whitelist.

Access permission protection

Keep a close eye onAccount ActivitySituation, and pay attention to whether there are any unauthorized abnormal operations. ETZ will record all login and operation logs for your review. It is recommended to regularly scan your device with reliable antivirus and anti-malware tools, and ensure that applications are installed only from official channels. To further protect your account security, it is recommended not to use browser extension plugins when logging into your ETZ account on the web.
Do not log in to your ETZ account through public Wi-Fi networks, only use private networks you trust.
Safeguard your API keys as carefully as you would protect your passwords. Do not share API keys with third parties. Please promptly delete all idle or unnecessary API access permissions. If you are unsure about the specific purpose of an API key, do not add it arbitrarily.

Important Reminder

ETZ official will absolutely never contact you by phone, nor will it proactively send you messages on WhatsApp or other social media platforms. If you have any questions, please be sure to contact through the officialCustomer ServiceContact ETZ customer service through the channel.
Be vigilant about unsolicited messages or emails, especially when the other party requests your personal information or asks you to transfer funds to a cryptocurrency address or through other online/offline payment methods. Before clicking any links, be sure to carefully verify the URL and domain. Please access the ETZ platform only through the official website or application.
Suggest users to useETZ Official Verification ChannelVerify whether the received message actually comes from the official ETZ. It is important to note that even if the message appears to come from official channels, it may be a phishing attack carried out through forged emails or SMS. For more information, please refer to the official ETZ verification channel introduction.
If you discover any counterfeit ETZPhishingFraudulent behavior, please report immediately toETZ team reports。

Q: If I discover abnormal activity in my ETZ account, how should I handle it?

If you discover suspicious activity on your ETZ account, such as unauthorized logins or transactions, changes to your email address or password, modifications to deposit or withdrawal addresses, or removal of two-factor authentication, please take the following measures immediately:

Immediately through the ETZ official website or applicationDisable your account。
Through officialCustomer ServiceChannel report related abnormalities.

Users are obligated to maintain the security of their personal account information and are responsible for all operations under their ETZ account. For any issues arising from failure to properly safeguard account information or failure to comply with ourRisk WarningAny losses caused thereby, ETZ shall not bear any compensation liability.

ETZ Account Security Tips

ETZ Account Security Tips