For security reasons, ETZ Customer Support provides user support services exclusively through the official ETZ website. Anyone who contacts you by phone and claims to be an ETZ representative is a scammer. ETZ Customer Support will never proactively contact you through unofficial channels, including phone calls, Telegram, X, or other social media platforms.

Under no circumstances will ETZ proactively contact users through unofficial channels to provide investment or financial advice, offer free benefits or promotions, claim to have a "special channel" to unlock an ETZ account, or request that you transfer assets to any address for any reason.

If someone claims to be an "ETZ employee," do not trust them without verification. Carefully check the username or email address associated with their account. You can use ETZ Official Verification Channels to verify whether the username or email address is genuine. However, even if a Telegram ID appears as "Verified," you should remain highly vigilant.

If you suspect that someone is impersonating an ETZ representative, please report the incident to our Customer Support team by following the steps described in How to Report a Scam to ETZ Customer Support.

For more information on how to identify scammers and protect your ETZ account, please visit: Telegram Customer Support Impersonation

How ETZ Customer Support Protects You From Scams

How ETZ Customer Support Protects You From Scams