Welcome to ETZ. These Terms of Use govern your access to and use of the ww.etz.com website, the ETZ mobile application, the ETZ SDK, or other third-party integrated tools (collectively, the “Platform”), as well as your use of any services made available through the Platform (the “Services”). Please read these Terms of Use carefully.

By registering an account with ETZ or by accessing or using the Services, you acknowledge that you become a direct customer of ETZ and agree to be legally bound by these Terms of Use in their entirety (including any terms incorporated by reference). If you do not agree to any of these terms and conditions, please do not register an account or access or use the Platform.

Introduction

Your use of the Platform is governed by the version of these Terms of Use that is effective on the date you use the Platform. ETZ may modify these Terms of Use at any time without prior notice. By using and accessing the Platform, you confirm and agree that you will review the latest version of the Terms of Use before each use. Your continued use of and access to the Platform constitutes your confirmation and agreement to the then-effective Terms of Use.

The provisions of these Terms of Use supplement any additional policies incorporated into this document, as well as any other agreements between you and ETZ, third-party platforms, or ETZ’s authorized partners (such as any customer or account agreements), and any other agreements governing your use of products, services, content, tools, and information available on the Platform.

Risk Acknowledgement

You understand, confirm, and accept the following risk statements: trading or holding cryptocurrency may result in significant losses. Accordingly, you should carefully consider, based on your financial condition, whether trading or holding cryptocurrency is suitable for you. When considering whether to trade or hold cryptocurrency, you should be aware that the price or value of cryptocurrency may change rapidly, decline, or even fall to zero.

Each purchase and sale of cryptocurrency is confirmed by the applicable blockchain network for that cryptocurrency. Confirmation takes time (usually less than one hour, but it may take one day or longer). You understand that an order is not completed until it is confirmed. You also understand that the fees charged to you take “gas” fees into account, which are generally necessary to ensure that transactions are recorded promptly on a blockchain or distributed ledger. The amount of such fees is influenced by market forces and may increase significantly during periods of network congestion.

Cryptocurrency transactions are irreversible. If we send cryptocurrency to an address you provide or that is registered to your account, and you later discover that the address is incorrect or fraudulent, ETZ cannot recover your cryptocurrency and is not responsible for any loss arising from such transactions.

Because cryptocurrency generally cannot be recovered, you should be especially vigilant and protect yourself against fraud and cyberattacks. You are responsible for ensuring the security of your personal information and safeguarding your ETZ account from such attacks.

ETZ does not provide investment, tax, or legal advice. You are solely responsible for determining whether any investment, investment strategy, or related transaction is appropriate for you based on your personal investment objectives, financial circumstances, and risk tolerance. Information provided on the ETZ Platform or any third-party website does not constitute investment advice, financial advice, trading advice, or any other type of advice, and you should not treat website content as such. ETZ does not recommend that you buy, earn, sell, or hold any cryptocurrency. ETZ is not responsible for any decision you make to buy, sell, or hold cryptocurrency based on information provided by ETZ.

ETZ is not registered with the U.S. Securities and Exchange Commission and does not provide securities services in the United States or to U.S. persons.

Cryptocurrency transactions may create tax obligations for you. You are solely responsible for complying with your tax obligations.

Cryptocurrency is generally not considered legal tender and is not protected by any government-backed deposit insurance or other types of protection. You acknowledge that your cryptocurrency is not insured by the Federal Deposit Insurance Corporation, the Securities Investor Protection Corporation, or any other government protection agency.

General Rules of Use

Modifications to the Platform and Services

ETZ reserves the right, in its sole discretion and without any obligation and without notice, to change, improve, or correct the information, materials, and descriptions on the Platform, and/or to suspend and/or deny access to the Platform for scheduled or unscheduled maintenance, upgrades, improvements, or corrections. Information and materials on the Platform may contain typographical errors or inaccuracies. Any information that is dated is published as of its date only, and ETZ assumes no obligation or responsibility to update or amend any such information. ETZ may discontinue or change any product or service described or offered on the Platform at any time without prior notice. ETZ further reserves the right, in its sole discretion, to block or otherwise interrupt your access to and use of the Platform at any time for any reason. You agree that ETZ and its affiliates will not be liable to you or any third party for any such changes, suspensions, or interruptions.

Authorized Users

To register an account or designate an authorized user, you must be an individual at least 18 years of age, have the legal capacity to enter into this agreement, and reside in a non-restricted country or state. You may also be required to have an account in good standing with third-party platforms (if applicable), Bakkt (if you are a U.S. resident), and/or other authorized partners (if applicable). In addition, certain Services and certain pages of the Platform are available only to users authorized by us to access those Services and pages. Such authorization may be subject to conditions including satisfactory background screening and/or additional verification.

Identity Verification

During registration and use of the Services, you agree to provide us and/or our authorized partners (as described in Section 1.1) with information we request for identity verification and for detecting money laundering, terrorist financing, fraud, or other financial crimes, and you permit us to retain records of such information. Before you are allowed to use the Services, you must complete certain verification procedures. Based on information about you that we collect on an ongoing basis, your access to one or more Services and the limits applicable to your use of the Services may change.

The information we request may include certain personal information, including but not limited to your name, address, telephone number, email address, date of birth, taxpayer identification number, government-issued identification, and information regarding your bank account (such as bank name, account type, routing number, and account number). In some cases (where permitted by law), it may also include special categories of personal data, such as your biometric information.

Third-Party KYC Service Provider Notice: To complete identity verification and related compliance screening, ETZ uses the third-party KYC provider Sumsub (and/or its compliance support tools) to assist with identity verification, anti-fraud measures, and financial crime detection processes. You understand and agree that, to the extent necessary, relevant information may be processed by Sumsub for the purposes described above.

When providing this or any other required information, you confirm that the information is accurate and truthful. If any information you provided changes, you agree to notify us in a timely manner. You authorize us and/or our authorized partners to conduct, directly or through third parties, any investigations we deem necessary to verify your identity or to protect you and/or us from fraud or other financial crimes, and to take any actions we reasonably deem necessary based on the results of such investigations. When we conduct these investigations, you acknowledge and agree that your personal information may be disclosed to credit reference and fraud prevention or financial crime agencies, which may respond to our inquiries in full. This is solely for identity checks and should not adversely affect your credit rating.

Unauthorized Use

Unauthorized use of the Platform and/or our systems is strictly prohibited, including without limitation unauthorized entry and/or any attempt to access any restricted area of ETZ systems and/or the Platform, misuse or sharing of passwords, or misuse of any other information. You may not use the Platform in any way that could damage, disable, overburden, or impair the Platform or Services, or interfere with any other party’s use and enjoyment of the Platform or Services. You may not attempt to gain unauthorized access to the Platform or any Services, or any computer systems or networks connected to the Platform, through hacking, password mining, or any other means. You may not engage in screen scraping, data scraping, and/or use any automated means to obtain data and/or information from our Platform. You agree not to engage in any activities in connection with any Platform that violate these Terms of Use and/or any applicable laws or regulations.

Account Security

You agree that you are responsible for safeguarding your account password and for any unauthorized use of your password. You also agree not to use remote access software (such as AnyDesk) when accessing your account or using ETZ Services. If you know or suspect that the security of your ETZ account may have been compromised, you agree to notify us within 24 hours by email at customerservice@etz.com Upon receipt of your written notice, we will take reasonable steps to protect your account, such as temporarily restricting access to your account, suspending any pending orders (where possible), and/or requiring you to change your login credentials. You are also responsible for monitoring your account for any unauthorized or suspicious transactions—please refer to Section 9 for reporting instructions. If we suspect that your account is being used in an unauthorized or fraudulent manner, we reserve the right to suspend or cancel your account without notice to you.

Unsupported Countries and States

ETZ does not provide Services to customers in certain countries and/or U.S. states. If you are a resident of an unsupported country and/or U.S. state, ETZ reserves the right to reject your registration application and/or to suspend or terminate your account without notice if your country or state becomes unsupported.

Electronic Communications

You understand and acknowledge that notices and communications with you will be made through your account on third-party platforms, your ETZ account, or via emails sent by ETZ to the email address you designate. To ensure you receive all communications from us, you agree to keep your email address up to date and to notify us immediately of any changes by contacting customerservice@etz.com Any communication sent to the email address associated with your account will be deemed validly delivered.

Prohibited and Restricted Activities

You may not use the Services for any activities prohibited or restricted by ETZ or ETZ’s authorized partners, as described herein. You are prohibited from using ETZ Services for any transactions, business, or sale of goods and/or services that are directly or indirectly connected with jurisdictions that ETZ deems high-risk, such as Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions. You are also prohibited from using ETZ Services for any transactions, business, or sale of goods and/or services that are directly or indirectly connected with persons that ETZ deems high-risk, such as individuals or entities on the EU, UK, U.S., or UN restricted persons/party lists, including sanctions lists maintained by the U.S. Office of Foreign Assets Control or denied persons/entity lists maintained by the U.S. Department of Commerce.

You may not use ETZ products and Services for the following activities:

Illegal products and services

Illegal drugs, substances intended to mimic illegal drugs, and equipment used to manufacture or use drugs
Any enterprise or organization that (a) engages in, encourages, facilitates, or celebrates unlawful violence or physical harm against persons or property, or (b) engages in, encourages, facilitates, or celebrates unlawful violence against any group based on race, religion, disability, gender, sexual orientation, nationality, or any other immutable characteristic
Any other products or services that violate laws in the jurisdiction where your business operates or the jurisdiction you target

Products and services infringing intellectual property

Selling or distributing music, films, software, or any other licensed materials without proper authorization
Counterfeit goods; illegally imported or exported products
Selling branded or designer products or services without authorization
Any other products or services that directly infringe, or facilitate infringement of, any third party’s trademarks, patents, copyrights, trade secrets, proprietary rights, or privacy rights

Unfair, predatory, or deceptive products and services

Pyramid schemes
“Get rich quick” schemes, including: investment opportunities or other services that promise high returns in a misleading manner; schemes claiming high returns with minimal effort or upfront work; businesses making exaggerated claims, using deceptive testimonials, using high-pressure sales tactics, and/or using fake endorsements; offering unrealistic incentives/rewards as inducements to purchase goods or services (whether or not under a written contract) and then failing to respond to inquiries after purchase
No value-added services, including selling or reselling services that provide no additional benefit to the buyer and unauthorized or non-value-added resale of government services
Selling online traffic or engagement
Negative option marketing and telemarketing
Predatory mortgage consulting, loans, credit repair, and advisory services
Predatory investment opportunities with zero down payment or low down payment
Remote technical support; photo posting or paid removal websites; essay mills; chain letters; door-to-door sales
Any other business ETZ deems unfair, deceptive, or predatory to consumers

Adult content and services

Pornography and other mature-audience content depicting nudity or explicit sexual acts
Adult services, including prostitution, escort services, pay-per-service, sexual massage, and adult live chat features
Gentleman’s clubs, topless bars, and strip clubs

Certain legal services

Law firms that collect funds for purposes other than paying legal service fees
Bankruptcy attorneys
Bail bonds

Firearms, explosives, and hazardous materials

Firearms, gunpowder, ammunition, weapons, fireworks, and other explosives
Peptides, research chemicals, and other toxic, flammable, or radioactive materials

Gambling

Games of chance including gambling, online gambling, sweepstakes and contests, and fantasy sports leagues with monetary or material prizes
Sports predictions or odds-making with monetary or material prizes
Lotteries
Bid-fee auctions

Cannabis

Cannabis products
Cannabis dispensaries and related businesses
Products containing any amount of CBD or THC

Abuse of ETZ products and Services

Providing false, altered, inaccurate, or misleading information regarding your identity, source of wealth/funds, business entity, nature of business, and any other information required by ETZ (you must immediately notify us of any changes to your personal and business information)
Facilitating transactions for others using ETZ products and Services
Using ETZ intellectual property without ETZ’s prior written consent
Using the ETZ name or logo in a manner that harms ETZ or the ETZ brand
Any conduct that falsely implies endorsement by, or affiliation with, ETZ

If ETZ and/or its authorized partners reasonably suspect that your account is being used for any of the above prohibited or restricted activities, we reserve the right to suspend or cancel your account without notice.

Personal Data and Data Security

Personal Data

You acknowledge that we may process personal data relating to you, your business entity, and your employees or other individuals (as applicable) in connection with this agreement or the Services. Accordingly, you represent and warrant that:

(i) Any personal data you disclose to us relating to individuals other than yourself is or will be disclosed in compliance with all applicable data protection and data privacy laws, and is accurate, up to date, and relevant at the time of disclosure;
(ii) Before providing any such personal data to us, you have read and understood our Privacy Policy (available at www.etz.com/zh/help/article/term_005 ), and where such personal data relates to individuals other than yourself, you have provided (or will provide at the time of disclosure) a copy of that Privacy Policy (as amended from time to time) to such individual;
(iii) If we provide you from time to time with a replacement version of the Privacy Policy, you will promptly read such notice and provide a copy to any individual whose personal data you provide to us.

Disclaimers and Limitation of Liability

Disclaimers

Information, products, and Services on the Platform are provided strictly on an “as is,” “as available,” and “as to location” basis. ETZ makes no warranties (express or implied) regarding the information and/or Services provided on the Platform and/or your general use of the Platform or their suitability for any particular purpose, and ETZ expressly disclaims any implied warranties, including without limitation warranties of title, non-infringement, merchantability, or fitness for a particular purpose. ETZ is not responsible for any loss or damage that may result from any third party intercepting any information or Services provided to you through the Platform.

Although information provided to you on the Platform is obtained or compiled from sources we believe to be reliable, ETZ cannot and does not guarantee the accuracy, validity, timeliness, or completeness of any information or data provided to you for any particular purpose. ETZ and any of its affiliates, directors, officers, or employees, and any third-party content, software, and/or technology providers (collectively, the “ETZ Parties”), shall not be responsible or liable for any loss or damage you suffer due to any malfunction or interruption of any Platform, or due to the acts or omissions of any other party involved in providing any Platform, data contained therein, or products or Services provided thereby, or due to any other cause relating to your access to, inability to access, or use of any Platform or materials contained therein, regardless of whether such cause is within the control of ETZ or any supplier providing software or Services.

Limitation of Liability

In no event shall ETZ or any such party be liable to you, whether in contract or tort, for any direct, special, indirect, consequential, incidental, or any other type of damages, even if ETZ or any other such party has been advised of the possibility of such damages. This limitation of liability includes, without limitation, transmission of any viruses that may infect a user’s equipment, failures of mechanical or electronic equipment or communications lines, telephone or other interconnection problems (e.g., your inability to access your Internet service provider), unauthorized access, theft, operator error, strikes or other labor disputes, or any force majeure events. ETZ cannot and does not guarantee continuous, uninterrupted, or secure access to the Platform.

Intellectual Property and Trademarks

Proprietary Rights

All rights, title, and interest in and to the Platform and all content contained therein are the exclusive property of ETZ unless otherwise stated. Unless otherwise specified, the Platform is for your personal or internal business use only. You may print, copy, and download limited amounts of information and content from the Platform, provided that it is for your personal or internal business use only. Without ETZ’s prior written approval, you may not otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, frame, create derivative works from, transfer, or otherwise use any information, software, products, or Services obtained from the Platform, in whole or in part, for any commercial or public purpose, except as expressly permitted herein. If you copy or download any information or software from the website, you agree not to remove or obscure any copyright or other notices or legends contained therein.

Trademarks

ETZ, the ETZ logo, and other ETZ trademarks and service marks referenced herein are trademarks and service marks of ETZ. Names of other companies and third-party products or Services referenced herein may be the trademarks or service marks of their respective owners. You are prohibited from using any marks for any purpose without the written permission of ETZ or the applicable third-party rights holder, including without limitation use as meta tags on other pages or websites on the Internet.

Copyright Complaints

ETZ respects the intellectual property rights of others, and we expect users to do the same. If you believe that your work has been copied in a manner that constitutes copyright infringement, or that your intellectual property rights have otherwise been violated, you should notify ETZ in accordance with the procedure below. ETZ will, in accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws, address and investigate infringement notices regarding any alleged or actual infringement and take appropriate action. Copyright infringement claims should be sent to customerservice@etz.com .